The Off-Ramp
October 21, 2026
New York City proposes fines from $525 for AI customer-service "doom loops"; Polly boasts the support bot has 100% retention and Corvina notes there's no exit; Polly's "talk to a human" button goes to Gus, who asks if you've tried the bot; Corvina: "$525."
Transcript
- Panel 1
- Polly: Huge news! Our support bot has 100% customer retention!
- Corvina: There's no exit.
- Panel 2
- Polly: And chats now last three hours!
- Corvina: New York fines that. From $525.
- Panel 3
- Polly: Easy fix! A "talk to a human" button!
- Corvina: It goes to Gus.
- Panel 4
- Gus: Hi! Have you tried asking the bot?
- Corvina: $525.
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